Refund Policy
At Explore the Sea of Qi, my goal is to provide services and products that bring healing, insight, and inspiration to your life. I understand that sometimes plans change or expectations may differ, so this refund policy is designed to ensure clarity and fairness for all parties.
Refund Policy for Services
Cancellations:
Appointments canceled at least 24 hours in advance will receive a full refund or the option to reschedule without penalty.
Cancellations made less than 24 hours in advance are non-refundable.
Missed Appointments:
Sessions missed without prior notice will not be eligible for a refund.
Rescheduling:
You may reschedule your session up to 24 hours before your appointment without any additional charges.
Refund Policy for Spirit Art and Products
Custom Spirit Art Orders:
Due to the personalized nature of Spirit Art, refunds are not available once the creation process has begun.
If you need to cancel your order before work has started, a full refund will be provided.
Digital or Shipped Products:
Refunds for physical products (e.g., Spirit Art prints, cards) are available only for items that arrive damaged or defective.
Please contact us within 7 days of receiving your order to arrange a return or replacement.
Shipping fees are non-refundable unless the error was ours.
Downloadable Content:
All sales of digital products are final and non-refundable.
How to Request a Refund
To request a refund, reschedule, or report a damaged item:
- Email info@exploretheseaofqi.com with your name, order or appointment details, and a brief explanation of your request.
- Attach photos if reporting damaged or defective items.
- Allow up to 5 business days for processing. Refunds will be issued via your original payment method.